
According to a recent American Customer Satisfaction Index study, customer satisfaction with online retailers dipped by 1% over the past year, reaching a score of 79 on a 100-point scale. The study, which is based on 41,850 consumer surveys, indicated that more than two-thirds of online retailers experienced declines in customer satisfaction compared to the previous year. Chewy, however, stood out as a leader in customer satisfaction, maintaining a score of 85 and holding the...
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